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Refund and Returns Policy

At SMAGREHO, we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, please review our Refund and Returns Policy below:

1. Returns Eligibility

  • Time Frame: You have 30 days from the date of delivery to request a return.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Non-Returnable Items: Customized products, gift cards, and items marked as non-returnable are excluded from this policy.

2. Initiating a Return

To begin the return process:

  • Contact Us: Email us at contact@smagreho.net with your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Upon receiving your request, we will provide a Return Authorization (RA) number and detailed instructions.

3. Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item without tracking.

4. Refund Process

  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Issuance: If approved, a refund will be processed to your original payment method within 7-10 business days.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@smagreho.net with your order number and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to us at:

8. Policy Updates

SMAGREHO reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with an updated effective date.

Thank you for choosing SMAGREHO. We value your business and are here to assist you with any concerns you may have.